Frequently Asked Questions
Do I need a Shopify account to place an order?
No. You do not need a Shopify account to purchase from PALEFACE Gear.
Customers can check out as guests and complete their purchase without creating an account.
Can I buy directly from PALEFACE?
Yes.
Orders can be placed directly through our official online store. You may also find select products on other marketplaces when available, but purchasing directly from PALEFACE helps support the growth of the brand.
Do you ship internationally?
Yes.
PALEFACE Gear plans to serve customers in multiple regions worldwide. Available shipping destinations, methods, and shipping rates will be displayed during checkout.
Do you ship to Canada?
Yes.
We welcome customers from Canada. Shipping options and rates will be displayed during checkout based on your delivery address.
How long does delivery take?
Delivery times vary depending on your location, carrier availability, and product availability.
Once your order ships, tracking information will be provided so you can monitor your delivery.
Is this item currently available?
PALEFACE Gear is currently preparing for its initial product release.
Product availability, launch dates, and future releases will be announced through our website and official social media channels.
Is customer support available?
Yes.
We're committed to supporting our customers before and after purchase.
For assistance with products, orders, shipping, or general questions, please contact:
support@officialpaleface.com
Am I speaking with the owner?
PALEFACE is an independently owned brand.
Many customer inquiries are handled directly by the founder, allowing us to provide a more personal customer experience.
When will PALEFACE Gear officially launch?
Our current target release date is November 11, though launch timing may be adjusted as we finalize production and logistics.
Please follow our social channels and website for the latest updates.
How do I stay informed about future releases?
The best way to stay informed is to:
- Join our email list
- Follow PALEFACE on social media
- Visit our website regularly for announcements and product updates
What is PALEFACE?
PALEFACE is an independent apparel and lifestyle brand built around themes of resilience, survival, individuality, and strength.
Our mission is simple:
FOR THOSE WHO SURVIVED.
Still have questions?
Contact us anytime at:
support@officialpaleface.com
We typically respond within 24-48 business hours.